Still As Life

The web design company that we use at the store is at it again. This time though, instead of just providing us with a poor service, they are in fact blaming us for their problems.

Now, some of the things they were saying and suggesting are fair enough, yes we can control the addition of images and so on, but the reason that the images aren't right is because their system has been changing our images. I don't know why since I don't have access to the backend of the system. We have told them about this problem many times, yet when I spoke to them earlier about it and they tried to blame us for not doing things correctly, they were completely unaware of it and tried to say that it must be caused by a glitch in the system upgrade. However, it's been a recurring problem since well before they started upgrading it.

I have contacted them via email and phone about it 6 or 7 times and spoken to them about it in a meeting as well. So it should have been fixed a long time ago.

So why aren't they aware of it? An even better question, why are they blaming us for their problems? It does not do well for their image, or for both our and their business.

Since they started blaming us for things and been slow to act, if at all, on any problems, I have noticed my boss's satisfaction drastically dropping. I don't think it will take much more to push her into a different development company.

While they no doubt have other clients, one would think it would be important to keep them all happy. Blaming the client for something that is not their fault is a big way to push a client away and should definately be avoided. When it is the clients fault, it needs to be handled much more diplomatically then just blaming them outright.

Labels: internet, rants, work