Still As Life

I received a phone call today from Vodafone to let me know that one of my pieces of identification used in my credit check for the application for the 3G modem wasn't acceptable. This is over a month since they told me the credit check was passed. I have also already paid my first bill including effectively a month in advance almost 2 weeks ago. Yet it takes them until now to decide that one of my points of identity was unacceptable, and only unacceptable because it was faxed. Which I was told at the time was okay.

So what do they want me to do? They want me to come in and bring it in so they can photocopy it and FAX the copy to the credit check people.

Maybe its just me but this seems like a complete waste of my time and the time of all of the parties involved.

Apparently it's not a priority so to just drop in with it whenever I get a chance. What if I don't get a chance? They didn't say anything about cutting off my service if I don't take it in, and my account is set to direct debit every billing cycle, so they don't even have to chase me to pay my bill unless there isn't enough money in the account, which there is because it's the account that I use to save money (ironic that the account that is saving money is also the one paying the monthly bills, but hey).

So does that mean I could just not take it in? They wasted 2 hours too many of my time the first time I went in there, so I have no reasonable inclination to want to go in again, let alone the time to go in and have another hour or 2 wasted.

Am I the only one that has this much trouble with Vodafone? Do they sense that I have my phone with Optus and when I get a new phone, it will most likely be with Optus, and I will never purchase a phone from Vodafone, so they make it difficult?

I would think it should be the opposite, try and motivate me to purchase a new phone with them. Oh well, to their detriment, if they didn't have the largest download quota for the cheapest with the most reasonable coverage, I wouldn't have gone with them at all in the first place.

Even my Mac is sad. Or it is when I use its speech function to say sad things....

I suppose it may not necessarily be Vodafone that is the problem so much. I bought the 3G modem through Crazy Johns as they were the only store in Garden City or Sunnybank Plaza at the time that had them in stock. So really, it was probably the people there who should have known better than to say that the fax was fine (though I still don't see why it wasn't anyway), and they were probably as much responsible for wasting my time as the people at Vodafone were.

Either way, I have decided Vodafone are efficient time-wasters and I won't be dealing with them anymore than I have to, nor will they be getting any more business from me outside this contract.

Labels: rants